Privacy Policy
Table of Contents
1. Information We Collect
Personal Information
When you interact with TIVO, we may collect the following personal information:
- Name, company name, and job title
- Email address and phone number
- Mailing address and shipping information
- Technical specifications and project requirements
- Communication preferences
Technical Information
We automatically collect certain technical information when you visit our website:
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on our site
- Referral sources and search terms
2. How We Use Information
TIVO uses your information for the following purposes:
Business Operations
- Processing inquiries and quotations
- Managing orders and deliveries
- Providing technical support
- Maintaining customer relationships
Communications
- Sending product updates and catalogs
- Industry news and technical articles
- Trade show and event invitations
- Marketing communications (with consent)
3. Information Sharing
TIVO does not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service Providers
With trusted partners who assist in business operations, such as shipping companies, payment processors, and technical service providers.
Legal Requirements
When required by law, regulation, or legal process, or to protect the rights and safety of TIVO and others.
Business Transfers
In connection with a merger, acquisition, or sale of assets, with appropriate confidentiality protections.
4. Data Security
We implement comprehensive security measures to protect your personal information:
Encryption
SSL/TLS encryption for data transmission
Access Controls
Limited access on a need-to-know basis
Regular Audits
Periodic security assessments and updates
Staff Training
Regular privacy and security training
6. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
Access & Portability
Request copies of your personal data
Correction
Update inaccurate or incomplete information
Deletion
Request removal of your personal data
Restriction
Limit how we process your information
Objection
Object to certain types of processing
Withdraw Consent
Opt out of marketing communications
Exercise Your Rights
To exercise any of these rights, please contact us at [email protected]
7. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy:
Customer Records
Active customer data retained for 3 years after last interaction for business continuity
Transaction Records
Financial and transaction data kept for 7 years to comply with accounting regulations
Marketing Data
Marketing communications data retained for 1 year unless consent is withdrawn
8. International Data Transfers
As a global heat exchanger manufacturer, TIVO may transfer your personal information internationally:
Our Commitment
- All international transfers comply with applicable data protection laws
- We use appropriate safeguards such as standard contractual clauses
- Data is only transferred to countries with adequate protection levels
- Third-party processors are contractually bound to protect your data
Primary data processing occurs in China, with secure transfers to our global partners and service providers as needed for business operations.
9. Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements:
Notification Process
- • Website banner notification
- • Email notification to customers
- • 30-day advance notice for material changes
Version Control
- • Clear version dating
- • Summary of key changes
- • Archive of previous versions
Continued use of our services after policy updates constitutes acceptance of the revised terms.
10. Contact Information
Data Protection Officer
Response Time
Mailing Address
TIVO Heat Exchangers327-NO.299 North Tongdu Road
Chengjiang District
Jiangyin City, Jiangsu, China
Questions About Our Privacy Practices?
Our team is committed to transparency and protecting your privacy. Contact us anytime for clarification or assistance.